Aida Kokko
Hi, I’m Aida. I bring eight years of hands-on experience across graphic design, customer service, and operations administration. My approach is systematic and detail-oriented, with a knack for solving problems behind the scenes. I’m skilled in Adobe Suite, Figma, and project management tools, and I’ve recently built prototypes and gathered user feedback as a UI/UX and frontend intern.
I’m especially interested in UI/UX and graphic design roles where I can combine creativity with practical solutions. If you’re looking for someone who can turn ideas into clear, user-friendly designs and keep projects running smoothly, let’s connect and see how I can help bring your vision to life.
About Me
Professional Profile
I bring eight years of experience across graphic design, customer service, and operations, working systematically, with strong attention to detail, using Adobe Suite, Figma, and project management tools. I’ve also contributed as a UI/UX and frontend intern, building prototypes and gathering user feedback. I’m especially interested in UI/UX and graphic design roles. Let’s connect and explore how I can support your vision.
Values & Strengths
Core Principles
Experience
Professional Journey
- UI/UX and Frontend Intern · Ekokumppanit Oy
- Tampere, Finland
- Jan 2026 - May 2026
- An environmental services company based in Tampere, Pirkanmaa, Finland. It is part of the Tampere city group and has been involved in various projects aimed at promoting a sustainable future, including energy advice and community engagement initiatives.
- Developed wireframes and prototypes using Figma to visualize concepts and user interactions.
- Learned version control systems like Git for efficient code management and collaboration.
- Gathered user feedback to identify areas for improvement in the mobile app functionality and design.
- Tools Used: Figma, Trello, Miro, Visual Studio Code, Android Studio, GitHub, Microsoft Teams, Canva, Google Cloud
- Conference Assistant (Internship) · Glaston Corporation
- Tampere, Finland
- Mar 2023 - Jun 2023
- A global leader in glass processing technology, providing innovative solutions for architectural, automotive, and solar glass industries.
- Collected manuscripts and PowerPoint presentations from speakers from different countries through the Oxford Abstract platform.
- Created the conference cue sheet for six parallel sessions.
- Tools Used: Microsoft Teams, Eventos Event Management Software, Oxford Abstracts Platform, Microsoft Excel, Canva, Outlook for mass mailing
- Operations Administrator · Al Salam Private School & Nursery
- Dubai, United Arab Emirates
- Sep 2017 - Sep 2018
- A prestigious educational institution in Dubai offering comprehensive education from nursery to secondary levels.
- Created a work cycle sheet for operations and modified the school's blueprint, resulting in more efficient operations.
- Created a digital version of the school's booking request form and the cleaners' weekly checklists.
- Tools Used: Google Cloud, Microsoft Office Suite, Google Calendar, Google Forms, Adobe Illustrator & Photoshop
- HR Administrator Assistant · Integra Recruiters Asia Pte Ltd
- Singapore
- Aug 2015 - Aug 2016
- A leading recruitment firm specializing in executive search and talent acquisition across Asia.
- Sealed a subcontract deal with Dragages Singapore Pte Ltd, one of Singapore's largest construction firms.
- Onboarded 50+ construction workers as subcontract workers.
- Tools Used: Info-Tech HRM System, Google Forms, Microsoft Office Suite
- Junior Graphic Designer · Charisma Elite Marketing
- Petaling Jaya, Malaysia
- Jan 2014 - Jun 2015
- A dynamic marketing agency providing creative solutions for brand development and digital marketing.
- Designed and prepared visual materials for print and digital formats, including brochures, business cards, flyers, and large-scale signage.
- Ensured high-quality output by performing prepress checks and adhering to color, resolution, and print standards.
- Tools Used: Adobe Creative Suite (Illustrator, PhotoShop, InDesign, PDF editor), Rainbow card printer, Silhouette Studio
- Customer Support Representative · Qualfon
- Cebu City, Philippines
- Jun 2010 - Mar 2012
- A USA-based global business process outsourcing (BPO) company delivering customer experience solutions.
- One of the top-performing customer service representatives who constantly received 100% QA scorecards.
- Recognized as one of the customer support representatives who has solved 80% of escalation tickets.
- Tools Used: Avaya for call handling & routing, Siebel CRM (Oracle) for Ticketing, CSG International for Billing, Citrix for remote system access
- Technical Writer · MedSpecialized, Inc.
- Cebu City, Philippines
- Jan 2009 - Nov 2009
- A USA-based healthcare technology company specializing in medical documentation and healthcare solutions.
- Created technical manuals, user guides, and product documentation in collaboration with software developers and software testers.
- Translated complex technical information into clear, user-friendly content for internal and external audiences.
- Tools Used: Adobe FrameMaker, Microsoft Word, Adobe Acrobat Professional, SnagIt, Version Control System
- Market Analyst · AKAYIN CORP
- Lapu-Lapu, Philippines
- May 2007 - Jun 2008
- A USA-based business consulting firm focused on market research and business strategy development.
- Responsible for gathering and analyzing large amounts of customer data pertaining to the company's target market, as well as distributing prospect leads to the sales department.
- Filter potential leads so that sales representatives can make more sales by calling the right customers.
- Tools Used: Microsoft Excel, Microsoft Access, 6sense cloud-based sales intelligence platform
Education
Academic Background
- Consistent Dean's Lister from first to fourth year
- One of the founders of the "Nibblers," a student club that assists peers with academic issues.
Professional Development
Certifications & Training
Projects
Featured Work
A collection of my professional projects and case studies.
Ulkoiluhälytin User Guide
User guide for the Ulkoiluhälytin product: clear structure, step-by-step instructions, and end-user focus.
Operations Work Cycle
Detailed documentation of operational workflows and processes, ensuring efficient business operations.
Lahjojen Maailma Wireframe
A comprehensive wireframe design for Lahjojen Maailma, showcasing the user interface and experience flow.
Returning Buyer Persona
Detailed analysis of returning buyer behavior and preferences.
New Buyer Persona
Comprehensive study of new buyer demographics and motivations.
Skills
Professional Expertise
Soft Skills
Technical Skills
Languages
Language Proficiency
Hobbies
Personal Interests
Contact
Get in Touch
Interested in working together? Feel free to reach out through the following channels: