Aida Kokko

Conference Assistant (Internship) · Glaston Corporation

Tampere, Finland

Mar 2023 - Jun 2023

A global leader in glass processing technology, providing innovative solutions for architectural, automotive, and solar glass industries.

• Collected manuscripts and PowerPoint presentations from speakers from different countries through the Oxford Abstract platform.
• Created the conference cue sheet for six parallel sessions.

Tools Used: Microsoft Teams, Eventos Event Management Software, Oxford Abstracts Platform, Microsoft Excel, Canva, Outlook for mass mailing

Operations Administrator · Al Salam Private School & Nursery

Dubai, United Arab Emirates

Sep 2017 - Sep 2018

A prestigious educational institution in Dubai offering comprehensive education from nursery to secondary levels.

• Created a work cycle sheet for operations and modified the school's blueprint, resulting in more efficient operations.
• Created a digital version of the school's booking request form and the cleaners' weekly checklists.

Tools Used: Google Cloud, Microsoft Office Suite, Google Calendar, Google Forms, Adobe Illustrator & Photoshop

HR Administrator Assistant · Integra Recruiters Asia Pte Ltd

Singapore

Aug 2015 - Aug 2016

A leading recruitment firm specializing in executive search and talent acquisition across Asia.

• Sealed a subcontract deal with Dragages Singapore Pte Ltd, one of Singapore's largest construction firms.
• Onboarded 50+ construction workers as subcontract workers.

Tools Used: Info-Tech HRM System, Google Forms, Microsoft Office Suite

Junior Graphic Designer · Charisma Elite Marketing

Petaling Jaya, Malaysia

Jan 2014 - Jun 2015

A dynamic marketing agency providing creative solutions for brand development and digital marketing.

• Designed and prepared visual materials for print and digital formats, including brochures, business cards, flyers, and large-scale signage.
• Ensured high-quality output by performing prepress checks and adhering to color, resolution, and print standards.

Tools Used: Adobe Creative Suite (Illustrator, PhotoShop, InDesign, PDF editor), Rainbow card printer, Silhouette Studio

Customer Support Representative · Qualfon

Cebu City, Philippines

Jun 2010 - Mar 2012

A USA-based global business process outsourcing (BPO) company delivering customer experience solutions.

• One of the top-performing customer service representatives who constantly received 100% QA scorecards.
• Recognized as one of the customer support representatives who has solved 80% of escalation tickets.

Tools Used: Avaya for call handling & routing, Siebel CRM (Oracle) for Ticketing, CSG International for Billing, Citrix for remote system access

Technical Writer · MedSpecialized, Inc.

Cebu City, Philippines

Jan 2009 - Nov 2009

A USA-based healthcare technology company specializing in medical documentation and healthcare solutions.

• Created technical manuals, user guides, and product documentation in collaboration with software developers and software testers.
• Translated complex technical information into clear, user-friendly content for internal and external audiences.

Tools Used: Adobe FrameMaker, Microsoft Word, Adobe Acrobat Professional, SnagIt, Version Control System

Market Analyst · AKAYIN CORP

Lapu-Lapu, Philippines

May 2007 - Jun 2008

A USA-based business consulting firm focused on market research and business strategy development.

• Responsible for gathering and analyzing large amounts of customer data pertaining to the company's target market, as well as distributing prospect leads to the sales department.
• Filter potential leads so that sales representatives can make more sales by calling the right customers.

Tools Used: Microsoft Excel, Microsoft Access, 6sense cloud-based sales intelligence platform

International Business and Logistics

Tampere University of Applied Sciences

Tampere, Finland

Oct 2022 - May 2023

Extended Education

Case study: "Celltech Battery Solutions to Brazil"

Bachelor of Science in Information Technology

University of the Visayas

Philippines

Jun 2003 - Mar 2007

Thesis: "Automated Gasoline Dispenser"

Achievements:

• Consistent Dean's Lister from first to fourth year
• One of the founders of the "Nibblers," a student club that assists peers with academic issues.

View Diploma

Agile Crash Course

Udemy

Sept. 11, 2024

Agile Project Management and Agile Delivery methodologies

Duration: 3 hours

View Certificate

Git Going Fast

Udemy

Sept. 20, 2024

One Hour Git Crash Course covering essential version control concepts

Duration: 1.5 hours

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Learn Figma - UI/UX Design Essential Training

Udemy

Sept. 25, 2024

Comprehensive training in UI/UX design using Figma

Duration: 3.5 hours

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Detailed Guide to Building Wireframes Using Balsamiq Mockups

Udemy

Sept. 28, 2024

Hands-on training in creating wireframes using Balsamiq Mockups

Duration: 2 hours

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The Complete SQL Bootcamp

Udemy

Oct. 18, 2024

Comprehensive SQL training from basics to advanced concepts

Duration: 9 hours

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Power BI Masterclass

Udemy

Oct. 25, 2024

Masterclass in Power BI from scratch

Duration: 1.5 hours

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EU GDPR for International Business

TAMK

Feb 15, 2022

Comprehensive training on EU General Data Protection Regulation and its implications for international business operations.

Duration: 7.5 hours

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ICT Camp Labour Market Training

BearIT

Sep. 4, 2024 - Oct. 29, 2024

Intensive training program focused on preparing for the Finnish ICT job market.

Duration: 280 hours

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Introduction to Cloud Computing on AWS for Beginners [2024]

Udemy

Nov. 6, 2024

Comprehensive training covering AWS cloud concepts, services, security, architecture, pricing, and support.

Duration: 9.5 hours

View Certificate

Soft Skills